Data recovery represents a sizable portion of our new clientèle. Human nature dictates that we rarely learn to prepare for these problems until it's too late. (See Backup Solutions for more on data disaster prevention.) If you are still trying to recover from a drive that is not mounting, sporadic, or making clicking or grinding noises, your chances of recovery are best if you shut it down and keep it in a cool, dry place until you can get the machine or hard drive to us.
If the drive is in decent shape, we might be able to recover your data with tools, devices, & software in our store. If we fail to recover your data, we will not charge you a penny, but we will refer you to the next level, which is a lab recovery—think of it as drive surgery—a more expensive, last resort option for vitally important data. We have arrangements with the best independent lab in the country to get you discounted rates. Contact us now if you fear you are in danger of losing your data.