AppleCare Protection Plan (In-warranty Mac Repairs)
Two years ago, we were the only locally-owned AppleCare service provider in the New Orleans area and the only business of any kind authorized by Apple to do on-site repairs. However, Apple recently pulled all local contracts of such type to drive all business to the Lakeside Mall Apple store (a corporate directive). Hence, this page serves as information to you, the consumer, and as a placeholder to us, hoping that Apple rethinks their position on this strategy and reinstates us as this great city's go to AppleCare provider.
Am I covered? All computers sold by Apple come with a standard 1-year warranty (including 90 days of phone support). If you purchase AppleCare any time within that year, your Apple warranty and phone support will be extended to 3 years from date of purchase of your machine. Apple's warranty covers parts and the labor to replace those parts. However, Apple's warranty does not cover software or problems with your operating system. Shear Systems recommends AppleCare in most cases, as the cost of an out-of-warranty repair will almost always far exceed one that is covered in part or full by AppleCare.